Call Recording solution with passive IP tapping

Call Logger records the calls in a distributed call center environment just by sitting on the network without needing any integration with the call infrastructure (Cisco, Avaya). It is vendor independent and generates the call from the network traffic. It provides manageability, reporting, search and centralized control on call data in a cost effective way and also provides comprehensively collected call logs to implement the speech analytics on the top.

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How it works

Call Logger records all or selected customers/callers calls in a distributed call center or enterprise environment just by sitting on the network.

  • It is vendor independent and generates the call from the network traffic. Whenever required in case of vendor specific custom protocols it uses ready to use adapters to generate and capture the control information ( Avaya, Cisco)
  • It provides manageability, reporting, search and centralized control on call data in the most cost effective way.
  • It provides comprehensively collected call logs to implement call tagging and speech analytics on the top.

Call Logger Features

  • Supports SIP and H.323

  • Supports recording of very high call volumes in distributed architecture

  • Supports Open Source DB

  • API services for third party application integration

  • Playback without download feature

  • Advanced call search

  • Single point management

  • Software only solution

Contact Logger Benefits

Open system

Completely open system and provides independence from the call center Hardware Vendors

Compliance

Comprehensive compliance in the aspect of storing customer communication and settling disputes

Reliable & Flexible

Unparalleled reliability of recording and flexibility in customization, expansion and reporting

Easy tagging

Easy tagging of all calls the as per the enterprise’s business metrics

Cost effective

Huge cost advantage and easy to deploy without disturbing existing set up or procuring any other component

Looking a passive IP tapping call logger solution for your call center?

REQUEST A DEMO Or call us at +91 90350 63803