Contact Center

A comprehensive platform supporting all aspects of present-day customer communication need... outbound, inbound, IVR, mail, chat.

REQUEST A DEMO

Do you have a cloud based contact center?

Want to have full control on your customer contact experience?

Are you are starting a new business?

Contact Center Features

  • Cloud-based or hosted inside the enterprise

  • ACD, Skill based, criteria based

  • Omnichannel desktop

  • Intelligent self-service

  • Single view of all customer interaction

  • Predictive Dialling

  • Built for mobile app

  • 360 view of call, time, agent

  • Analytics and Reporting

  • Workstation Recording

  • Easy Customization

  • Omnichannel flexibility for your sales and services

KRPro's Omni-channel features

Voice

Voice is still the most preferred communication channel by customers. Gain customer loyalty by delivering positive customer experiences with quick access to a live agent for two-way conversations in situations that are complex, urgent, or emotional.

Social channels

“Listen” for key events in social media, respond quickly to comments and issues posted on Twitter, Facebook, and more. Take personal conversations offline for appropriate interaction and problem solving.

Live chat

Interact with customers and prospects through live chats on web and mobile devices. Create teams for wider discussions, share reports and other crucial files, and connect customers with subject experts within your organization.

Email

Your customers value speed and accuracy of information. With an email system that is filtered and intelligently routed, customer requests can be tracked from submission to resolution increasing response time, decreasing errors, and boosting agent productivity.

SMS

Over half of your customers interact mainly on their mobile phone, and primarily over texts. An SMS-based support will allow your customers to bypass lengthy IVRs and directly reach an agent. With text based support, customer engagement can be as real-time as a voice call but also integrates itself into a modern day customer’s life. Faster response time and more customer engagement means more satisfied, loyal customers.

Looking for a cost effective solution for customer contact?

REQUEST A DEMO Or call us at +91 90350 63803