Ticketing

Cloud based trouble ticketing tool which can integrate with any in-house as well as 3rd party tools. Provides all modern day trouble ticketing features and helps business houses to customize work flows as per business rules.

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Ticketing Features

  • Automatic ticket generation feature for Social tagging, mail, call, chat

  • Manual ticket generation feature

  • Automatic ticket distribution

  • Improved agent efficiency with automatic ticket assignment

  • Supports geographically distributed centers

  • Agent specific login console

  • Call integration option

  • Customizable reporting and data

  • 360 degree secured API

  • Cost effective

Is everything Fresh with your customer care helpdesk?

KR Pro Ticketing will help you solve the followings better than all others.

  • The process gaps in your ticketing system and outbound dialing
  • All in one dashboard with communication status and history from all channels
  • Advanced ticketing requirements like custom agent status, scheduled tickets, time tracking
  • Comprehensive monitoring with selectable Widgets

Looking for a cost effective solution for customer contact?

REQUEST A DEMO Or call us at +91 90350 63803